Lease Car Maintenance

If your lease is maintained through ALD then you just need to call them on 01179086472 (option 4) to arrange for any servicing, maintenance or MOTs to be completed.

Servicing and Maintenance:

When it's time for your vehicle to be serviced you need to contact ALD and they can then arrange this for you. It's your responsibility to ensure that servicing is completed on time and with an authorised dealer. Please be aware that if your vehicle misses a service and there is a cost due to this then it will be recharged to you.

Where possible ALD will arrange for your vehicle to be collected and delivered back to you after the work is completed or for a courtesy car whilst the work is carried out.

Between servicing it's your responsibility to maintain oil and fluid levels.

Please be aware that the below will not be covered by your maintenance agreement:

• Replacements / repairs needed due to damage or misuse
• Windscreen or glass repairs and replacements  

Breakdown Assistance:

ALD's maintenance package includes breakdown assistance if your vehicle breaks down as a result of mechanical failure. To get assistance you just need to call them on 08000323277.

Replacement Tyres:

Unless specifically excluded in your agreement, any tyres that need replacing due to fair wear will be covered.

Tyres will be replaced with ALD's preferred high quality brand. 

If your lease is maintained by Alphabet then you can call their driver helpline on 03700120301 to arrange for any services, maintenance repairs, or MOTs to be carried out.

Servicing and Maintenance:

You can easily book a service by calling Alphabet’s driver helpline on the above number, online or via their app.

You will need to arrange for your services to be carried out in line with the manufacturer’s recommendations.

Alphabet advises that they cover the below as part of their maintenance package:

• Routine servicing
• Mechanical maintenance and parts (within fair wear and tear guidelines)
• MOTs

Please be aware that Alphabet advises you'll need to carry out regular vehicle checks, looking at the oil level, tyre pressure and tread depth, water coolant levels, windscreen wipers and washer fluid. 

The below won't be covered as part of your maintenance package with Alphabet:

• Replacement or repairs required due to damage or unreasonable premature wear such as clutch replacement at lower than 60,000 miles
• Replacement or repairs required due to driver damage or misuse
• Routine driver checks such as tyre pressure
• Oil top ups
• Screen wash

Breakdown Assistance:

Alphabet don't offer breakdown assistance as part of their standard maintenance packages.

Replacement Tyres:

As standard with their maintenance package, Alphabet includes a tyre management service, so they'll assist you with replacement tyres due to wear or if you have a puncture.

Alphabet will also replace your tyres when they reach a certain level of wear and tear, which is usually a tread depth of 2mm.

Please note that Alphabet don't cover replacement tyres needed due to sidewall impact or accident damage and will recharge a percentage of the remaining tread back to you.

Your maintenance package with Arval will include all routine servicing, maintenance repairs, replacement tyres, batteries, breakdown cover and any worn items in line with their ‘fair play’ policy.

Servicing and Maintenance:

When it's time to book your service or any required maintenance work  you can call Arval on 03706004499 or via their online system.

Arval work with a network of garages as well as mobile service units across the UK to provide you with the very best service as quickly as possible.

Please be aware that the below is not included in the maintenance package:

• Glass or windscreen repairs and replacements (but they can help you arrange repairs if needed)
• Damage caused by an accident
• Damage caused by driver abuse or neglect

Breakdown Assistance:

Arval includes breakdown cover as part of its maintenance package.

The majority of vehicles can be fixed in location but if not, you can be taken home, have your onward travel covered or receive a rental vehicle for 48 hours so you will never be left stranded.

Replacement Tyres:

Arval advises they have a ‘fair play’ policy on tyres, which means tyres will be replaced with a like-for-like premium brand within your maintenance budget.

Please be aware that any replacement tyres needed due to abuse, neglect (including under inflation), theft or vandalism will be recharged to you at a percentage based on the remaining tread depth.

To replace tyres you can use Arval's contact centre to book in at your local ATS location, contact them to arrange for a mobile unit to come to you or visit an ATS location directly. Arval's contact centre phone number is 08706004499.

Drivalia have 2 maintenance packages; cover with tyres included or tyres excluded. It's important to remember that while they provide maintenance cover, it's your responsibility to schedule your servicing and maintenance appointments.

You can do this by contacting their driver line at 0330 1235 246, where the team can assist you in booking services, arranging roadside assistance, coordinating tyre replacements, or providing information on traveling abroad. It's up to you to stay informed about when these services are needed. You can find this information in your vehicle's handbook or by reaching out to your vehicle manufacturer or local vehicle retailer.

Their agreement covers the cost of all repairs and maintenance, provided that the vehicle's taken to an approved garage. When you give their driver line a call, one of their representatives will gladly schedule your vehicle in for you. Depending on factors such as the vehicle's make, model, age/mileage, and the nature of the work required, they'll direct your vehicle to either a main dealer or an independent repairer.

Drivalia cover all scheduled maintenance and servicing expenses, excluding costs associated with accidental damage, negligence, or misuse, which will be your responsibility and billed accordingly. This includes things like, but is not limited to, damaged glass and windscreens, under-body protection, wheels & tyres, trim, and body panels.

Call-out, collection, and delivery charges apply to damaged items. They can organise collection and delivery services with their approved garages, subject to availability and if you need a courtesy car, just let them know. While they might not always have a like-for-like replacement available, they advise that they'll do their best to find something suitable. To book a routine service or repair, give them a call on 0330 1235 246 Monday to Friday, from 08:30 to 17:30. You can book outside of those hours; just know that they'll confirm your booking once the repairer's open for business.

Tyres

If you've chosen a tyre inclusive maintenance package, they include both fair wear and tear and punctures. However, it's important to note that damage resulting from accidental or deliberate misuse, theft, or vandalism isn't covered. They'll replace any tyres with a tread depth of 1.8mm (the UK legal minimum is 1.6mm) across the central 3/4 of the tyre. Plus, Drivalia always replace worn or damaged tyres with the most suitable brand. To find details of your local provider or to arrange a repair or replacement tyre, simply reach out to our Driver line at 0330 1235 246. This hotline is available 24/7 for your convenience. Please remember that fitting services are typically offered between 08:30 and 17:30. If you haven't taken the tyre package, Drivalia advise it's your responsibility to manage and cover any costs associated with tyre replacements or repairs.

Please be aware that LeasePlan offer 2 levels of maintenance packages, one with - and one without - their roadside assistance plan. Our team will let you know which package they are offering when they provide you with the quote for this.

Servicing and Maintenance:

When it’s time for your car’s service or if you need any maintenance repairs then you will just need to give LeasePlan a call on 03444935811 (option 2) to arrange this. They will cover any repairs if they are due to fair wear and tear or a manufacturing fault.

If your lease is longer than 3 years, any MOTs needed will be covered by the maintenance package.

LeasePlan advise the below isn't included in your maintenance package:

• Repair or replacement of parts due to driver error or negligence (including misfuelling)
• Repairs due to accidents
• Repairs due to vandalism
• Repairs due to theft including stolen wheels or tyres
• Top ups of lubricant (AdBlue) or fluids between servicing intervals
• Changing oil between regular servicing intervals
• Adding or removing artwork or lettering to the vehicle
• Washing and valeting or waxing the car
• Tyres damaged due to misuse
• Oil or fluids outside of normal servicing

Breakdown Assistance:

LeasePlan doesn't offer a roadside assistance plan as standard, but you can add their comprehensive roadside assistance plan for an additional cost to your maintenance package.

This includes the below:

• AA patrols
• Repair or recovery of your vehicle to an onwards destination
• Free of charge replacement vehicle
• Home breakdown assistance
• European roadside plus recovery and repatriation (only in mainland Europe) 
• Onwards travel including 24-hour car hire
• Communications and translation service
• Foreign travel documentation services (there may be a document fee for this)

Replacement Tyres:

Replacement tyres will be covered by LeasePlan as part of your maintenance package, unless they are damaged due to misuse.

LeasePlan has a UK wide chain of tyre fitters and mobile engineers who will fit like for like premium brand tyres for you.

If your lease and accompanying maintenance package are provided by Leasys then you can get in touch with them on 0344614611.

Servicing and Maintenance:

Leasys have advised that if you need to arrange for any services, MOTs or maintenance work needed during your lease then you'll just need to call them to arrange.

Please be aware that the below isn't included in the maintenance package:

• Glass or windscreen repairs and replacements 
• Damage caused by an accident
• Damage caused by driver abuse or neglect
• Any replacements or repairs needed due to missing items or theft

Replacement Tyres:

Tyres are included as part of your maintenance package and Leasys will replace worn tyres for you if you call them to arrange this.

Please note they won't replace tyres caused by a puncture or driver error. 

If you've got a maintained lease through Lex then they have an online portal that's available 24/7 for you to manage your vehicle needs. You can also call the team if you'd rather speak to someone in person or aren't able to access the system. 

Servicing and Maintenance:

With regard to servicing and MOT, Lex always refer the customer to either book an appointment with their local dealership, Kwik Fit or Halfords which are approved by Lex, depending on the make and model. Some models, for example Tesla, are maintained by the dealership only. Book online atLex Autolease Driver Portal - Welcome with no need to create an account.

Lex advise that the below won't be covered by your maintenance package:

• Damaged or missing and stolen items
• Damage caused by an accident or abuse of the vehicle
• Driver induced faults including the cost of breakdown or recovery if applicable
• Paintwork and body damage
• Wear or damage to parts that are covered but have failed due to lack of or irregular maintenance or servicing
• All glass (Lex may be able to help arrange for repairs or replacement glass but this will be recharged to you)
• Consumables such as oil and washer fluid or AdBlue unless part of a regular scheduled service
• Satnav updates

Breakdown Assistance:

Lex does have a breakdown service as part of an additional package they offer.

Currently, Lex’s breakdown assistance is provided by the AA and they offer roadside assistance from your home or workplace as well as on the road.

Replacement Tyres:

As part of your maintenance package, Lex offer a tyre replacement service. Their preferred tyre supplier is Kwik Fit who have locations across the country as well as mobile fitters so you can get back on the road as quickly as possible.

They will use like-for-like premium brands when replacing your tyres.

Lex will replace or repair tyres that:

• Have a tread depth of 2mm or below
• Have a puncture
• Have side-wall damage irrespective of tread depth

Lex won't replace tyres that are damaged due to an accident, malicious damage or vandalism, subject to an insurance claim or if fraud is suspected or a replacement is needed due to theft

If your lease is maintained by Mobilize then you can contact their Customer Services Team on 03330090230 to arrange any servicing. 

Servicing and Maintenance:

Mobilize advise there are 3 levels of maintenance packages they offer which are:

• Scheduled servicing only
• Servicing and maintenance 
• Servicing and maintenance plus tyres 

When offering you a maintenance package our Leasing Consultants will advise on the level of cover it provides.

All levels of maintenance package will cover the regular servicing but only the top 2 levels will also cover replacement parts and repairs due to wear and tear, and MOT testing. 

Please be aware that the below won't be covered by your maintenance agreement:

• Replacements / repairs needed due to damage or misuse
• Windscreen or glass repairs and replacements  

Breakdown Assistance:

Mobilize doesn't currently offer breakdown cover as part of their maintenance packages. 

Replacement Tyres:

Only one level of Mobilize's maintenance package includes tyres which is the service, maintenance and tyres package. This will cover replacement tyres due to fair wear and tear or puncture.

You can contact Novuna's driver line to arrange services, call for roadside assistance, arrange for replacement tyres or get information on travelling abroad. Their number is 03444632900 and you'll need to select option 1 and then the appropriate option on the menu.

Servicing and Maintenance:

When it's time for your vehicle to be serviced you'll need to give Novuna a call. They'll arrange for your servicing and any maintenance work to be completed by a main dealer or one of their authorised independent repairers. Novuna may be able to arrange for a collection and delivery of your vehicle if your local approved garage offers this service.

Breakdown Assistance:

Novuna doesn't offer breakdown assistance as part of its maintenance package. However, most manufacturers will provide a breakdown service as standard for the first year of a car’s life after registration. 

Replacement Tyres:

Novuna have a no-quibble tyre policy where they will cover all repairs and replacement tyres needed due to wear and tear and accidental damage. This doesn't include damage as a result of deliberate misuse, theft or vandalism.

Novuna advise that they'll replace any tyres with a tread below 2mm. The legal minimum tread in the UK is currently 1.6mm.

Tyres will be replaced with Novuna's preferred premium brand.

Santander has advised that their maintenance packages won't cover anything that is claimed via insurance, including glass and damage due to vandalisation. It also won't cover any repairs needed due to driver misuse or neglect. 

Servicing and Maintenance:

When it's time for your vehicle to be serviced you'll need to give Santander a call. They'll arrange for your servicing to be completed in line with the routine servicing and the manufacturer's guidelines.

They'll also cover any maintenance work needed due to fair wear and tear to the vehicle during your time driving it.

Breakdown Assistance:

Santander doesn't offer breakdown assistance as part of its maintenance package. However, most manufacturers will provide a breakdown service as standard for the first year of a car’s life after registration. 

Replacement Tyres:

Replacement tyres that are needed due to fair wear and tear will be covered as part of your Santander maintenance package.

If your lease is maintained by Wessex Fleet then you simply need to call them to arrange for any servicing, maintenance work, replacement tyres or MOTs.

Servicing and Maintenance:

If your vehicle needs any servicing or maintenance work, you can book this in yourself with your local franchised dealer. They will then contact Wessex Fleet for authority to complete the work. Alternatively, you can call the Maintenance Team on 01722322888 (option 2) and they can arrange this for you.

If your lease is longer than 3 years, then any MOTs that are needed will be covered by your maintenance package. 

If you need a courtesy car while any work is carried out, then a couple of weeks’ notice is usually required. Alternatively pick up and delivery from your home or work and while you wait servicing can usually be booked in quicker.

Please be aware that the below won't be covered:

• Any physical damage to the vehicle which may include kerbed or damaged tyres
• Any repairs or replacement glass that is needed
• Any damage caused by driver misuse or neglect
• Any replacements needed due to theft

Breakdown Assistance:

As part of the maintenance package, Wessex Fleet offer breakdown assistance.

You'll just need to contact the emergency helpline on 08009177402.

Replacement Tyres:

Wessex Fleet’s primary tyre supplier is Kwik Fit so if your tyres show signs of wear or you have a puncture you can take it into any Kwik Fit assessment centre. They will then contact Wessex Fleet for authorisation to complete the repairs or replace the tyre.

If you would prefer a mobile tyre fitter to come out to you to replace or repair the tyre, then just call the Maintenance Team and they will be able to arrange this for you. Please be aware that they need at least 24 hours’ notice and your tyre size.  

For more information on the services provided by Wessex Fleet you can take a look at their site here.